Software Mentenance

Software Support

For the growth of your technology driven business

We will launch, manage and scale your software products in a rapid responsive manner. The software life cycle never ends and we are experts at software maintenance, from technical investigations to priority bug fixing and change requests, your software will be continuously maintained, even if we didn’t develop it.

Why your business needs software support:

As your business grows and changes, and updates in technology roll in, you may find that your software doesn't work as well for your business as it used to. For this reason, it's important to have a life support team catering to the upgrades and improvements needed for your software. You need to ensure your users continuously gain the maximum benefits from your software’s functionality, and that is done through continuous support and feature iterations.

As expert in the software development space, we believe that great software is the perfect combination of artistry, engineering, and people, and that is how we help our clients grow sustainable and scalable businesses.

  • Ongoing support
  • For ongoing development, delivery and support of your software product.

  • Monthly improvements
  • We ensure that your software is adequately improved and upgraded every month.

  • Security
  • To keep your software running smoothly and securely.

  • Data-Driven
  • Our team ensures all decisions, planning, and execution is data-driven.

  • Fully functional
  • We ensure that your software is always readily available and fully functional.

  • Experience
  • Experience Decade of experience means you can rest assured knowing we know what's best.

The software support process

You will be given access to a live support team that will cater to your change requests and any platform issues that might arise. These small bugs are part of the software development process but you can be rest assured knowing that our team is there no matter what happens. We pride ourselves on the way we rapidly resolve issues.

Team structure

  • Project managers
  • Responsible for overall project planning. Your dedicated Project Manager works with the Software Maintenance and Support team to make sure the daily development progress is aligned to the overall product vision and roadmap. Your Project Manager will manage within your scope and budget.

  • Software developers
  • Your Software Developers are responsible for building, maintaining, and supporting your software product. High-quality code is delivered through agile development practices such as Acceptance Test-Driven Development (ATDD) that provides a strong emphasis on developer-tester-business customer collaboration.

  • Product specialists
  • Our Software Product Specialist will offer insight into how we can grow your product. We focus on areas such as:
    Technology & Optimisation
    User Uptake & User Flow/Experience
    Improve Revenue Generation

  • Software support
  • Our Support & Maintenance team can offer tier 2 or 3 support for your software product.

Expert software across industries

  • FinTech
  • This mobile app was developed to assist with graduate recruitment programmes. It organises and delivers information from candidates and allows for mentorship opportunities for graduates as well as a simple way to join competitions.

  • AgriTech
  • Our clients were in need of a mobile application that enabled farmers to find, rent and pay for specialised equipment. We integrated a payment solution to ease cash flow challenges.

  • Legal Tech
  • This piece of software was developed to automate the review of agreements. The software now aids in managing and compiling internal information in a sufficient way, that allows all data to be organised and accounted for.

  • Ed Tech
  • This progressive web app helps with data-capturing in the education sector. The request was to build software that is able to capture, consolidate and report data, to be shared with external stakeholders to facilitate an effective decision-making environment to accurately allocate funds.

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